But you can bet they'll yell at you for deleting their files because they clicked "OK" on a dialog box that asked them if they were sure they wanted to delete files.
This. My neighbor handed me his Android smartphone about a year ago, because a prompt appeared on-screen asking him if he was sure he wanted to "Format the memory". He mistook that for 'defrag the memory', and lost his family photos. I had to use a forensic tool to recover them - which I didn't have any personal experience with.
The difference with "tech savvy" and "not tech savvy" is just the willingness to explore, research, and make educated guesses.
99% of the time, when someone asks me to fix something for them, I don't know the answer. But I know how to figure it out - first by looking at the program and guessing what the developers intended (solves 95% of the problems), second by googling (solves the other 5%), and finally by experimenting (solves the remaining 0.001%).
So, for the 90% of the market using computational devices, showing anything onscreen is confusing. They want three buttons: "The Internet Yahoo Webplace", "Your Email Mailbox", "Family Photos".
Honestly, there should just be a separate OS for that. Oh wait, that's a Mac*. ![:lol: laugh.png](http://public.gamedev5.net//public/style_emoticons/default/laugh.png)
*Just kidding. Apple software can be stupidly confusing to the average consumer also. Use iTunes lately?
Tech savvy users can always find out to turn off a feature. Regular users can't find how to turn it on in the first place.
All that's needed is for Microsoft/Apple/etc... to actually give the option of turning a feature off, and actually honor that choice.