I cannot discuss numbers because of NDA, but they are much higher.
It takes time, effort, and money to develop a brand.
Bringing in those first big customers is not easy or cheap. It is the opposite of that: it is difficult and expensive.
You mention ARPU, which is just one stat. There are so many to monitor, DAU (Daily Active users), MAU (Monthly Active Users), PU (Paying Users), ARPU (Average Revenue Per User), ARPPU (Average Revenue Per Paying User), etc. It is also good to monitor where in the pipeline people get stuck. Do they visit the site and never log in? Do they log in but not look at purchase options? Do they look over any products? Which products do they look over? Do they put products in their basket but not complete a sale?
Good ways to increase paying users is to constantly be adding new content, and making sure that fresh stuff is kept at the top of the list. If you haven't launched anything new, show them stuff from the old catalog they haven't seen recently.
Another good way is to develop relationships with your customers. Forum users tend to be more active in the community, and if you can occasionally say 'thanks for your contribution" in the forums coupled with a private key slipped through a private message, it can help drive many sales. We also found it is useful to establish a "gifting" system where people can buy products and give them to others. The whales (customers who spend a lot of money) tend to buy a bunch and give them away to all their friends. The friends talk about it, thank the person publicly, all the while increasing sales.