Please explain this about iPhone

Russell2 · 2012-09-28T00:36:01

Can anyone explain this about the iPhone? Today my wife plugged in her iPhone to her computer, and it starts syncing or updating or something. A while later, the phone is back to last December and all of her contacts are gone. Then I thought, "wait we backup to iCloud!", so I check iCloud and it has... the contacts from last December. Really, Apple? I read about it online and there and endless similar stories. I fully accept I don't know what the hell is going on, but this can't be this hard. I had the same thing happen to me a while back, and I just stopped plugging my phone into any computer ever. This can't be the way it's supposed to be. Can anyone explain how this is supposed to work? The iPhone is so great, but for whatever reason they can't make this one part of it straightforward.