Hi guys,

Its always nice to come back and visit this site. I spent so many years of my life here as a kid. It was always so inspiring to see the combined efforts of people working as team to come up with a finished product.

Anyway, I'm trying to get a team working together. Because right now (very unorganized), phone call come in from a client that wants a new feature. Feature request is lost, finished i.e not tracked!

We need to track these feature requests! So I was wondering (in your experience) what some good ticket tracking software is. And hopefully, an Email To Ticket feature - so that clients can create their own requests.

Any suggestions for what to use? After spending days with 'Assembla' (and loving it) I found out that the downloaded version of this is $2000/month which is insaneeeeee!

I spent so many years of my life here as a kid.

Welcome. NOW YOU'RE OLD.

Any suggestions for what to use? After spending days with 'Assembla' (and loving it) I found out that the downloaded version of this is $2000/month which is insaneeeeee!
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Why download? The whole concept of services is that it's hosted by third party. Unless you're an enterprise that, due to regulation needs to keep this data under their own control, might as well let assembla host it. Aren't many of their services free? Because as soon as you start depending on such service, what happens if it's down? If disk breaks? If someone accidentally deletes a table? If backup fails? What about updates? Bug fixes? Security fixes? By having a hosted service you reduce all of these down to having internet access, which shouldn't be much of a problem.

Alternatively, there are two other mainstream project management services, the JIRA and Pivotal Tracker.

Then there's a bunch of various open source projects, but the question to ask yourself is - how much time do you want to spend on administration? Assuming a hosted service costs $20/month. How many hours of administration would this buy you?

RedMine is open source alternative.

One conceptual conflict with price vs. free here is: If your time is valuable, you will pay to save it. If it's not, then you don't need project management.

Thank you, those are great points you make and I will definitely check out those alternate products.