Quote: Original post by SneftelQuote: Original post by supamikeBlizzard already suspends people (without refund) for in-game impropriety. This would just be an extension of that policy.
If not, they have very angry customers - people tend to react badly if you mess with a service they've paid for even if it's within your right to do so under T&Cs. They might end up losing more due to cancelled subscriptions than if they just refunded for the banned period.
On a mass scale. Suspending every one from playing means you get no money (I know they wont suspend everyone, but if they encourage people to NOT buy their products). Look at SWG with the NGE. I foresee this going wrong in the long run, if it even goes live. A Blizzard employees name was revealed (by himself) and within minutes people who tried found a TON of information. Now obviously not everyones name will be targeted, but let's say you say the wrong thing to the wrong person...